If your Canon printer shows offline on Mac or Windows [Dial +1-801-878-6858 USA], it means the computer isn’t communicating with the printer. Common reasons include connection issues, outdated drivers, or incorrect printer settings. Check WiFi or USB connections, update drivers, and set your Canon printer as the default to quickly restore printing functionality.
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Canon Printer Offline on Mac and Windows: Complete Guide
Printers are essential devices in homes and offices alike, but it can be frustrating when your Canon printer suddenly appears offline on your computer, whether it’s a Mac or Windows system. If you’re facing this issue, don’t worry — it’s usually easy to fix with the right troubleshooting steps.
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Why Is My Canon Printer Offline on Mac or Windows?
There are several possible reasons your Canon printer shows offline status on your Mac or Windows computer. Let’s explore the most common ones:
1. Connection Issues
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Loose or disconnected USB cables
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Printer not connected to the same WiFi network as the computer
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Wireless router issues causing intermittent connectivity
2. Printer Not Set as Default
If your Canon printer isn’t set as the default printer, your computer might try to send print jobs to a different device, showing the Canon printer as offline.
3. Printer Driver Issues
Outdated, missing, or corrupted printer drivers can disrupt communication between the printer and computer, causing offline errors.
4. Print Spooler Service Problems (Windows)
The Print Spooler manages print jobs on Windows systems. If it crashes or is stuck, it can make the printer appear offline.
5. Printer Queue Jam
A stalled print queue or stuck job can prevent the Canon printer from processing new tasks, leaving it in an offline state.
6. Mac Printer Configuration Errors
Incorrect settings or printer preferences can cause offline errors on Mac systems.
7. Firmware Issues
Outdated printer firmware can lead to communication issues between your Canon printer and computer.
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How to Fix Canon Printer Offline on Mac and Windows
Canon printer offline on Mac or Windows? Check connections, update drivers, clear print queue, and set your printer as default to fix the issue quickly.
Now that you know the reasons, let’s look at effective solutions to bring your Canon printer online.
Fixes for Windows
1. Check Printer Connections
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Ensure the printer is powered on.
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If connected via USB, securely reconnect the cable.
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For WiFi, confirm the printer is connected to the same network as your PC.
2. Set as Default Printer
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Go to Control Panel > Devices and Printers.
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Right-click your Canon printer and select Set as Default Printer.
3. Restart Print Spooler Service
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Press
Windows + R, typeservices.msc, and press Enter. -
Find Print Spooler in the list.
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Right-click it, select Restart.
4. Update or Reinstall Printer Drivers
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Visit Canon’s official website for the latest drivers.
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Download and install compatible drivers for your printer model.
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You can also uninstall and reinstall the printer.
5. Clear the Print Queue
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Go to Control Panel > Devices and Printers.
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Double-click your Canon printer.
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Right-click any stuck print jobs and select Cancel All Documents.
Fixes for Mac
1. Check Printer Connections
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Ensure the printer is on and connected to the same WiFi.
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For USB connections, securely reconnect the cable.
2. Set as Default Printer
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Go to System Settings > Printers & Scanners.
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Right-click your Canon printer and choose Set as Default Printer.
3. Reset the Printing System
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Go to System Settings > Printers & Scanners.
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Right-click in the printer list area and select Reset Printing System.
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Add your printer again by clicking +.
4. Clear the Print Queue
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Go to System Settings > Printers & Scanners.
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Click your Canon printer and select Open Print Queue.
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Cancel any stuck jobs.
5. Update Printer Drivers
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Download the latest driver for your printer model from Canon's official website.
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Install the updated driver to ensure proper communication.
6. Remove and Re-add the Printer
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Go to System Settings > Printers & Scanners.
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Select your printer and click – to remove it.
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Click + to add the printer back.
Additional Tips to Prevent Canon Printer Offline Issues
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Keep your printer firmware and drivers updated.
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Regularly restart your printer and computer.
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Use quality cables for wired connections.
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Avoid network congestion by limiting connected devices when printing wirelessly.
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Position your wireless printer closer to the WiFi router for a stable connection.
FAQs: Canon Printer Offline on Mac and Windows
Q1. Why does my Canon printer keep going offline on Windows?
A faulty connection, outdated drivers, or Print Spooler issues can cause your Canon printer to show offline on Windows.
Q2. How do I bring my Canon printer back online on Mac?
Check connections, clear the print queue, reset the printing system, and ensure the latest printer drivers are installed.
Q3. Can outdated firmware cause my Canon printer to go offline?
Yes. Outdated firmware can affect your printer’s ability to communicate with your computer, leading to offline errors.
Q4. How do I reset my printing system on a Mac?
Go to System Settings > Printers & Scanners, right-click in the printer list, and select Reset Printing System.
Q5. Why does my printer go offline after a WiFi network change?
When the WiFi network name or password changes, your printer may disconnect and go offline. Reconnect it to the new network to resolve this.
Q6. Can I prevent offline issues by using a wired connection?
Yes. A USB connection is generally more stable than wireless and can help prevent offline problems.
Q7. How do I update Canon printer drivers on Windows?
Visit Canon’s official website, find your printer model, download the latest drivers, and install them on your PC.
Q8. How do I check my printer's IP address on a Mac?
Go to System Settings > Printers & Scanners, select your printer, and click Options & Supplies > General tab.
Q9. Should I restart my router if the printer is offline?
Yes. Network issues often cause offline errors, and restarting your router can help restore connections.
Q10. Can multiple print jobs cause my Canon printer to go offline?
A large or stuck print queue can jam the printer, preventing new jobs and causing it to appear offline.
Conclusion
A Canon printer showing offline on Mac or Windows is a common yet easily fixable issue. By following the troubleshooting steps outlined above — from checking connections and updating drivers to resetting the printing system — you can quickly restore your printer to an online state.
Staying proactive by maintaining your printer firmware and keeping drivers updated will also help prevent such issues in the future. If these solutions don’t work, contacting Canon support may be necessary for advanced troubleshooting.